3 Tactics Security Guards Use to Address Aggressive Guests

With businesses starting to reopen and tensions running high, people in customer service are facing increasing incidences of confrontation, verbal assault, and even physical violence at work. Companies that do not specialize in customer relations are not immune to aggressive visitors; former employees, upset visitors, and random passersby can initiate confrontations at the drop of a hat. Mask mandates, employee layoffs, and general anxiety can bring situations to a boiling point at any facility. Instead of leaving your staff to pick up the pieces, consider hiring a security team to deescalate situations and keep the peace on your property. Here are three tactics that security guards can use to address aggressive visitors.