Customer Experience and COVID-19: Boosting Visitor Confidence With Desk Attendants

Customer Experience and COVID-19: Boosting Visitor Confidence With Desk Attendants

Posted on Posted in Desk Attendants
Customer Experience and COVID-19: Boosting Visitor Confidence With Desk Attendants
Desk attendants from CES Security can help keep your visitors calm and compliant with health and safety guidelines while providing personalized and professional service.

No matter which end of the political spectrum you are on, there is one thing upon which most of us can agree: the COVID-19 pandemic has changed our daily lives drastically for the foreseeable future. Regardless of your views, you likely carry a mask with you wherever you go. Public gatherings and things as simple as going to the grocery store look significantly different than they did at the start of the year. With tensions rising around the election and the pandemic’s potential second wave, keeping guests and visitors calm and reassured has never been more important or challenging. Desk attendants from CES Security can help keep your visitors calm and compliant with health and safety guidelines while providing personalized and professional service.

When Desk Attendants Follow COVID-19 Best Practices, Many Guests Feel Safer

Nowadays, going anywhere can seem like a risk. Those of us who have health conditions or high-risk family members must take great care to minimize our potential for exposure to the coronavirus, and our ability to do so often depends upon others. Desk attendants always provide a critical first impression, and seeing an attendant wearing a mask correctly and being mindful of personal space can put nervous visitors at ease.

Desk Attendants Can Help Explain and Enforce Health and Safety Rules

With social distancing guidelines and mask mandates in place, desk attendants often perform the vital role of enforcing and explaining public health and safety rules that are in effect on the property. Making these expectations clear for visitors is the best way to boost compliance. A gentle reminder (or, in extreme cases, a request to leave the premises) may be necessary to ensure the safety of your employees and other guests. Having desk attendants on-site to enforce policies and greet guests is an excellent way to maintain a calm, safe atmosphere and take the burden of implementing health and safety guidelines away from your other staff members.

Provide Clear Instructions and Vital Assistance

Finally, desk attendants can help your visitors feel confident and at ease by relaying clear directions and being available for assistance. First-time guests often need guidance, and even returning visitors may have a question or two. By stationing a professional desk attendant from CES Security in your lobby or reception area, you can ensure that your guests get the personalized service they require.

CES is Dedicated to Serving Our Community

Since opening in 1975, we have been committed to serving businesses in the District of Columbia, Maryland, and Virginia. Our values include proactive communication, honesty, reliability, and quality. We also believe in paying unparalleled attention to detail, no matter which service you require us to provide.

Our services include the following: professional security teams for permanent, temporary, emergency and rapid-response support; around-the-clock patrols and management attention; concierge and hospitality staffing; and a dedicated mobile patrol service with associated staffing. Contact us for a free, professional consultation today! Call 443-471-7000. Don’t forget to follow us on social media through Facebook, Twitter, and LinkedIn!