A residential complex—such as apartments and condominiums—has a unique set of issues and concerns that they need to deal with on a daily basis. With so many people living in close quarters to each other, any number of things can happen. From simple noise complaints, to theft, to harassment—community issues can get pretty colorful. A security guard desk attendant is a great investment for any residential complex because they can provide an exceptional front desk experience that new and old residents will appreciate while also being capable of responding to any security issues that may arise.
New Resident Experience
Security desk attendants are a great option for superior customer service. This is beneficial for residential complexes because potential new residents will have a positive experience when they come to ask questions, discuss moving in, require a viewing, or come to sign paperwork. Security guards may seem like they would be too intimidating for this role, but the truth is that they are trained to provide excellent customer service and improve the customer experience no matter where they are stationed. They have exceptional communication skills that allow them to excel in a desk attendant position. Potential new residents will be more likely to choose your complex as their new home if their experience during their first visit is a positive one—a security desk attendant can provide that positive experience.
Current Resident Needs
The superior customer service that a security guard desk attendant provides isn’t just for new residents, it also benefits current residents. Security guards excel at developing good relationships with people they regularly interact with due to their excellent communication skills, and this translates into a better reputation for your residential complex with happier residents. They will feel comfortable bringing their issues to the desk attendant, understanding that they will be taken seriously and their needs will be met with some level of satisfaction.
Of course, the other main reason to choose a security guard desk attendant is that you get a desk attendant and security guard at the same time. A security guard desk attendant provides on-site security, making it easier to respond to problems right away. Security issues that can take place at a residential complex can range from something as minor as a lost pet to something as significant as a domestic disturbance. Having a well-trained security guard available at all times to protect your residents is critical to maintaining a safe and comfortable place to live for all of your residents.
CES is Dedicated to Serving Our Community
Since opening in 1975, we have been committed to serving businesses in the District of Columbia, Maryland, and Virginia. Our values include proactive communication, honesty, reliability, and quality. We also believe in paying unparalleled attention to detail, no matter which service you require us to provide.
Our services include the following: professional security teams for permanent, temporary, emergency, and rapid-response support; around-the-clock patrols and management attention; concierge and hospitality staffing; and a dedicated mobile patrol service with associated staffing. Contact us for a free professional consultation today! Call 443-471-7000. Don’t forget to follow us on social media through Facebook, Twitter, and LinkedIn!