What do hotels, corporate offices, and residential developments have in common? They all require attentive employees on the front lines to provide high-quality service. Lobby attendants are a critical feature of hotel lobbies, reception areas, and leased offices, and the experts at CES Security are committed to providing professionals who can meet any facility’s needs. Here are some of the ways in which lobby attendants offer superior customer service to visitors, clients, and residents on properties in Maryland and the District of Columbia.
Effective Lobby Attendants are Proactive and Attentive
Just like security guards, lobby attendants must always be on the lookout for suspicious activity or those in need. Security issues aside, lobby attendants are responsible for meeting visitors’ needs — sometimes even before guests can verbalize those needs. These professionals must have excellent attention to detail, answering questions thoroughly yet concisely. Lobby attendants should also be motivated self-starters, keen to keep the workspace clean and organized or get other work done when foot traffic is slow. When they are not providing personalized service, professional lobby attendants should find ways to keep their lobby and reception area tidy and organized.
They Learn and Adapt Daily
Lobby attendants often face a combination of routine and unique experiences each day. While most businesses have their regulars, some facilities are visited continuously by a barrage of new faces. Lobby attendants must always be willing to learn new things, whether those things are phone extensions, guests’ usual requests, or updated desk protocols. Although many professionals settle into a daily routine, lobby attendants must be ready to face new and unique challenges each day.
Lobby Attendants Treat Each Guest with Respect
Above all, lobby attendants should treat each visitor with respect. No matter a guest’s status, they should be given the VIP treatment. Kindness and a sunny disposition can go a long way, and a good customer service experience from the very start can make your guests more likely to extend those same courtesies to your other employees. If your facility needs a team of respectful, attentive, and thorough professionals, contact the experts at CES Security.
CES is Dedicated to Serving Our Community
Since opening in 1975, we have been committed to serving businesses in the District of Columbia, Maryland, and Virginia. Our values include proactive communication, honesty, reliability, and quality. We also believe in paying unparalleled attention to detail, no matter which service you require us to provide.
Our services include the following: professional security teams for permanent, temporary, emergency and rapid-response support; around-the-clock patrols and management attention; concierge and hospitality staffing; and a dedicated mobile patrol service with associated staffing. Contact us for a free, professional consultation today! Call 443-471-7000. Don’t forget to follow us on social media through Facebook, Twitter, and LinkedIn!