While security guards are trained to be vigilant, reliable, and attentive, they must also be able to provide direction and customer service to visitors, employees, and others on your property. Excellent intrapersonal skills are an essential yet often-forgotten quality for good security guards. Read on to learn about some of the ways that security guards can provide excellent customer service on a daily basis.
Ensure an Excellent First Impression
Security guards are your facility’s first line of defense, but they can also make or break a good first impression on visitors and clients. Experienced guards know the value of an excellent first impression, and they will use their appearance and conversational skills to facilitate positive interactions. A neat and tidy uniform paired with good posture commands respect and encourages engagement, and polite greetings and proper introductions are essential. An experienced security guard will assist and direct visitors when appropriate, which can give your clients, customers, and passersby a great start to their visit.
Assist Visitors Whenever Possible
While it may not be the primary function of a security guard’s job to hold doors open for visitors, your guards should be attentive to the needs of people passing through. Guards must be able to hold doors open, direct people to points of interest, and provide other assistance while keeping a watchful eye on the property. While offering help with these small tasks is the polite thing to do, security guards must also avoid becoming distracted and neglecting their duties. Experienced security guards can juggle these tasks effectively, providing top-notch customer service while still keeping a watchful eye on your property.
Communicate Professionally and Effectively
Visitors and passersby often look to people in positions of authority when they have questions or concerns, and your security guards must be able to address these queries with ease. An excellent security guard will have strong intrapersonal skills, a sharp memory, and quick reaction time. Rather than merely saying “I don’t know” when asked a question, an attentive security guard should be able to direct visitors to a receptionist or other staff member who can assist them. Although a security guard’s main priority should always be the physical protection of your facility, providing quality customer service is a vital part of working in lobbies, offices, and other high-traffic areas.
CES is Dedicated to Serving Our Community
Since opening in 1975, we have been committed to serving businesses in the District of Columbia, Virginia, and Maryland. Our values include proactive communication, honesty, reliability, and quality. We also believe in paying unparalleled attention to detail, no matter which service you require us to provide.
Our services include the following: professional security teams for permanent, temporary, emergency and rapid-response support; around-the-clock patrols and management attention; concierge and hospitality staffing; and a dedicated mobile patrol service with associated staffing. Contact us for a free, professional consultation today! Call 443-471-7000. Don’t forget to follow us on social media through Facebook, Twitter, Google+, and LinkedIn!