aggressive guests Archives

How Desk Attendants Practice Conflict De-Escalation

Posted on May 24, 2021December 20, 2022 JayPosted in Desk Attendants

In today’s fast-paced world, conflict surrounds all of us. Rules, uncertainty, and stress can push people to their limits. Unfortunately, employees are frequently caught in the crossfire and must work to resolve conflict on top of their usual duties. Desk attendants aren’t just the face of your facility and the first point of contact for […]

3 Tactics Security Guards Use to Address Aggressive Guests

Posted on July 17, 2020December 20, 2022 JayPosted in Security Strategies

With businesses starting to reopen and tensions running high, people in customer service are facing increasing incidences of confrontation, verbal assault, and even physical violence at work. Companies that do not specialize in customer relations are not immune to aggressive visitors; former employees, upset visitors, and random passersby can initiate confrontations at the drop of […]