The presence of security guards plays a crucial role in maintaining a safe and secure environment. From office buildings and retail centers to warehouses and manufacturing plants, these professionals are often the first line of defense when suspicious activity arises. While they may not carry weapons, their training, observational skills, and calm demeanor make them well-equipped to handle unusual or concerning situations without the use of force.
Staying Vigilant Through Active Patrols and Monitoring
Unarmed security guards are trained to maintain a high level of situational awareness. By performing regular patrols and keeping a watchful eye on entrances, exits, and high-traffic areas, they are often the first to notice when something feels off. Suspicious activity can include anything from an individual loitering without a clear purpose to someone trying to gain unauthorized access to restricted zones.
Many commercial facilities also utilize surveillance systems, and guards are frequently tasked with monitoring camera feeds in real time. This dual approach—physical presence and digital surveillance—helps them identify potential threats early and respond promptly.
Using Communication as a Primary Tool
Unarmed guards rely heavily on verbal communication. When they observe suspicious activity, they may approach the individual in a non-threatening, professional manner to ask questions and assess the situation. A simple “Can I help you with something?” can be enough to deter someone who doesn’t belong or to gather more information on their intent.
This calm, conversational method helps diffuse tension and often clarifies misunderstandings without the need for escalation. If the person is acting legitimately but appears out of place, the interaction can help guide them in the right direction. If something seems wrong, the conversation provides further clues while maintaining a low-risk environment.
Following Protocol and Reporting the Incident
Security guards are trained to follow specific protocols whenever suspicious activity is detected. This may include logging the incident, notifying a supervisor, or escalating the concern to building management or local authorities if necessary.
Thorough documentation is key. Guards are expected to write detailed incident reports that include the time, location, nature of the activity, individuals involved, and any steps taken. These reports not only create a record for future reference but also help business owners and law enforcement understand the broader security picture.
De-escalation and Crowd Control Techniques
Sometimes, suspicious activity draws the attention of bystanders or escalates into a tense situation. Unarmed guards are trained in de-escalation techniques and basic crowd control, enabling them to keep the situation contained while ensuring the safety of others in the area.
By using firm but respectful communication, body language, and calm demeanor, they aim to manage the situation without causing panic or confrontation. This is particularly important in commercial facilities where customer service and public perception matter.
Coordinating With Local Law Enforcement
While unarmed guards cannot make formal arrests, they play a vital support role when law enforcement is involved. If the situation requires police intervention, guards will act as the initial point of contact—securing the area, gathering relevant details, and guiding officers upon arrival.
Their observations, reports, and knowledge of the facility can significantly aid law enforcement in handling the issue efficiently and safely.
Final Thoughts
Even without weapons, unarmed security guards are fully capable of managing suspicious activity in commercial facilities. Through vigilance, strong communication, adherence to protocol, and expert de-escalation tactics, they provide an effective and professional security presence. For businesses that value safety, customer service, and non-confrontational approaches, unarmed guards offer a reliable solution to keeping their premises secure.
CES is Dedicated to Serving Our Community
Since opening in 1975, we have been committed to serving businesses in the District of Columbia, Maryland, and Virginia. Our values include proactive communication, honesty, reliability, and quality. We also believe in paying unparalleled attention to detail, no matter which service you require us to provide.
Our services include the following: professional security teams for permanent, temporary, emergency, and rapid-response support; around-the-clock patrols and management attention; concierge and hospitality staffing; and a dedicated mobile patrol service with associated staffing. Contact us for a free professional consultation today! Call 443-471-7000. Don’t forget to follow us on social media through Facebook, Twitter, and LinkedIn!