How Security Guards can Boost Customer Experience

How Security Guards can Boost Customer Experience

Posted on Posted in Unarmed Security Guards
How Security Guards can Boost Customer Experience
By choosing security guards and desk attendants from CES Security, you can rest assured that your guests will receive an excellent first impression.

While security guards are an essential part of facility protection, they can also provide significant customer service benefits for the visitors on your property. Security guards and desk attendants are often the first people that your visitors will interact with, and as such, they should be well-trained, courteous, knowledgeable, and presentable. By choosing security guards and desk attendants from CES Security, you can rest assured that your guests will receive an excellent first impression. Here are some of the ways that security guards can benefit customer experience.

Security Guards Keep Visitors Feeling Protected

If your visitors feel unsafe, they likely won’t stick around. Security guards provide visual reassurance to your guests that they are protected and that any threats or emergencies will be appropriately detected and addressed. Uniformed security personnel is particularly valuable at night, in places with a large amount of foot traffic, and in areas with high crime rates. Not only can they handle any security issues that may arise, but they also signify to visitors and criminals alike that your facility is protected.

Guards and Attendants Provide Guidance and Assistance

Having a team of security guards and desk attendants on hand is crucial, particularly for properties that cater to large amounts of first-time guests. Desk attendants can give visitors much-needed direction and address any questions that your visitors may have. Security guards can also help, and they are essential in emergencies. In the event of a medical emergency, safety incident, natural disaster or other stressful event, guests can look to your desk attendants and security guards for assistance. At CES Security, we train our staff to be vigilant and address these emergencies appropriately.

Make a Great First Impression

Uniformed security guards or desk attendants can serve the vital function of greeting guests and making an excellent first impression, making your visitors feel welcome and valued. A well-trained security guard knows that people skills are essential, and greeting visitors warmly and making them feel welcome can make all the difference. Give your business the benefit of added security and enhanced customer experience by investing in a team of security guards and desk attendants from CES Security. Contact our experts today to learn what CES Security can do for your business!

CES is Dedicated to Serving Our Community

Since opening in 1975, we have been committed to serving businesses in the District of Columbia, Virginia, and Maryland. Our values include proactive communication, honesty, reliability, and quality. We also believe in paying unparalleled attention to detail, no matter which service you require us to provide.

Our services include the following: professional security teams for permanent, temporary, emergency and rapid-response support; around-the-clock patrols and management attention; concierge and hospitality staffing; and a dedicated mobile patrol service with associated staffing. Contact us for a free, professional consultation today! Call 443-471-7000. Don’t forget to follow us on social media through Facebook, Twitter, and LinkedIn!